Pawnshop Pulse Check: Cathy Gish

So to me Pawnshop Pulse Check asks, “How are the store and staff doing?” Checking Your Store I would say a good measurement is where is your loan balance now that tax season is behind us. Are you back to where you were before the income tax drop? If so, I think you are headed […]

Goal Planning and Tracking – Getting Started

In the pawn business, it is easy to get stuck in the “motions of the day.” Open up your store, write loans, make transactions, balance your cash drawers, clean up your shop, close up and do it all over again. How do you break that monotony while being productive? Set yourself some goals!   Setting […]

Being Consistent – Greeting Customers

Greeting each other is one of the fundamentals of communication and the beginning to a positive interaction. Through this, we can connect on a more personal level. Engaging someone without a greeting would seem intrusive, nasty and even negative. But with a warm and sincere greeting, people are more prone to open up, bring down […]

First Aid Kit Essentials

When it comes to your shop, there’s nothing worse when an employee, or customer, is injured. Although we don’t want things like this to happen, we here at Pawnshop Academy do want you to be prepared for them. It is essential to have a First Aid Kit filled with the appropriate materials and tools to […]

Injury Prevention

Today we’re covering injury prevention. The cost can be high if an employee, store director, or worse, a customer is injured in your pawn shop. Yes, medical bills but also ​the loss of productivity, the time lost on the paperwork, and the low morale. Although we can’t stop injuries from ever happening, we can show […]